When your guest checks out of your vacation rental, he or she may write a Vrbo guest review about your place and about you. This review can be good, bad or ugly – as you probably know by now. Likewise, you, as the host, get to write a review about you guest after they have left.
Nowadays, this word-of-mouth recommendation or warning is a very powerful tool which can make or break your business.
Guest reviews are important as they give you a shot at damage control when someone has said something bad about your rental, plus it shows travelers you are real and that you care. At times it can be a bit difficult to come up with review after review, especially if you rent regularly. That’s why we give you 101 examples as a free download on this page to make it easier.
Why are Vrbo guest reviews important?
Since bookings on Vrbo depend strongly on reviews and ratings, it’s essential to write a guest review. Remember that both guests and hosts need to write a review for either one to appear.
These reviews will not only help you and other landlords better evaluate potential guests but also bring you more traffic in the long run. Let’s take a look at why you should spend time writing a review for a guest:
You’ve got a fantastic rental; apart from the photos and your listing description, what is the best way to showcase it and increase your bookings? Genuine experiences from guests who have stayed there!
Travelers rely on others’ opinions to make the right decision for their trips. When potential guests consider your rental, they will always look at reviews by people who have stayed there. They want to know if it’s worth booking and if the photos and listing description live up to the guest experience.
So by writing a review for each guest, you’ll get more reviews back! Not only will writing guest reviews build up trust for future bookers, but also it will give you more exposure. Your name and profile will appear more often on the site, so more people will be able to find your property. Overall, it will increase your bookings and build up your profile and reputation as a host.
Wow future guests
First impressions count. A host that spends time and effort to write a review for each of their guests, especially if it’s personalized, will impress other potential guests even before they’ve booked your property..
It shows you are trustworthy, and they’ll know they’re in good hands. A Vrbo host who commits to communicating with their guests, even after those guests have left, is the type of person who surely wll pay attention to the other details of the stay, such as cleaning, reception and communication. It’s all in the detail!
Leaving guest reviews is very important to help the whole Vrbo host community. It enables you and other hosts to see how the guest behaved. So as soon as a guest requests your rental on Vrbo, you can see how that guest acted and behaved in other rentals. If you notice negative review written by a previous host, you’ll know not to go near that guest.
Operation damage control
Another advantage is that it gives hosts a chance to do some damage control if necessary. If a guest posts some negative remarks in their review of your property, you now have a chance to give some reasonable explanations to address the complaints publicly. Negative reviews also provide you with an opportunity to showcase your excellent customer service – not only to the unhappy guest but also to the many other potential guests who are reading through your reviews.
How to write great Vrbo guest reviews
A good guest review is vital for your business. It indicates to guests and other hosts that you are a professional. Still, finding the words and writing a balanced review is not always easy. Think about the actual guest and their stay at your vacation rental. Here are some tips to consider:
1. Honesty is best
As a host, you need to make sure that you leave an honest and accurate review of those that stay with you. Ensure that these reviews are based on how they took care of your vacation rental. If you were pleased with them, make it known and let other hosts know they were a pleasure to accommodate.
If you had a negative experience with your guest, project this honestly in your review. After all, future landlords will see this and will want to avoid problematic guests. You wouldn’t want them to go through the same thing you did.
2. Would you host them again?
If the guests were to contact you in the future asking to stay in your rental, would you let them? If so, say that in your review. Do you feel comfortable recommending this guest to other hosts?
If you’d like to have them as repeat guests, it should be known! If you think it will affect your business in the future, politely state that they will not be returning to your property.
3. Did they leave the rental in a good condition?
If the guests left your property in bad condition, mention it! The same goes for breaking house rules, e.g., no smoking, no parties, no pets, etc.
Of course, accidents happen, so if something broke during their stay, only mentioned this if it was left unaddressed. Stating the condition of the stay matters if it’s a reflection of the guest’s character and how careful or careless they were about looking after your vacation rental.
4. Did everything run smoothly?
From the moment they booked or inquired to checking out. How was communicating with them prior to check-in? Did they check out at the exact time they were supposed to? Or were they late? Did any problems occur during their stay?
Answering these questions sets expectations for future hosts. If the guests are a bit more hands-off or, worse yet, unresponsive, then it should be made clear in the Vrbo guest review.
5. Rate your guest
Although you are writing some information about them, you can also give them a star rating which shows just how great (or not great) they were when they stayed with you. In some cases, it catches everyone’s eyes quicker than what you write in your review.
This also eliminates the issue of fluffing or sugarcoating any problems you might have had with the guest. If it was a two-star experience, say it!
6. What kind of guests were they?
You can also write about the type of guest they were, e.g., partiers, quiet, honeymooners, and their reason for staying, e.g., vacation, visiting family, business travel. Mention how well they were to host by using adjectives: quiet, kind, pleasant, loud, messy, etc.
Vrbo guest reviews guidelines
Vrbo has made it easy to create a guest review and there are only a few guidelines that you must adhere to as a host:
After their checkout date, you have 14 days to write your Vrbo guest review. Remember to do this as soon as your guests check out and make sure you submit it on time.
Be honest and fair when writing your comments. Remember, they will be visible to any other hosts.
Write about the key points (positive and negative) that you think might be important to highlight for other owners.
If you want to change your review, you can do so within 48 hours of submitting it or until the guests have submitted their review.
Writing a review from a distance
If you plan a long-distance rental property, you should still write guest reviews on Vrbo. If you have a property manager, ask them to give you feedback after your guests have departed. You can also ask them to use an inventory checklist to ensure everything was left in place and intact. If you have a good relationship with your neighbors, ask them if the renters were noisy.
Your review doesn’t necessarily have to be lengthy; it could also just be a response to a visitor’s review and a way of saying “thank you” for choosing your rental.
Vrbo host review of guest versus a guest review of host
You may have seen the Vrbo host review templates on the web, but bear in mind that the tone, positioning, and the reasons are going to be totally different.
The experience from the perspective of the host and the guest is not the same. What concerns or aggravates a host is different from a guest. Not only is the content different, but the importance also varies. For a guest, reading host reviews helps them make a decision about where to vacation. For a host, bad reviews can be a severe detriment to your business.
Share your own creative Vrbo guest review examples
Feel free to use these Vrbo guest review samples however you please! Remember that the guests behind the review will be reading, so be kind, honest, and informative. Vrbo guest reviews are important for you, your business, the guests, and other hosts, so it’s no delicate matter.
It will bring you more traffic in the long run. Build your online Vrbo host reputation and download the 101 Vrbo guest review examples below or share your own Vrbo guest reviews.
Five positive Vrbo guest review samples
Did you have a great experience with a guest and you’re ready to let it be known? Do so in your guest review! If you’re not sure where to start or what to say, we’ve got you covered. Here are just some of the examples included in the 101 Vrbo guest reviews examples:
- (guests name) was a pleasure to host! They left the place clean and were quiet throughout the weekend. We had great contact and I look forward to having them stay with me again!
- I loved having (guest name) because they were able to treat the place with respect, have a great time and enjoy the area. They were awesome with renting the space and I hope I get to host them again.
- All of my house rules were respected with (guest name) and they were able to come and go with ease. I loved having them there as they were respectful and quiet. I highly recommend them to others!
- (Names) were absolutely wonderful guests to host. I just knew that my home was in good hands with them. Thank you for staying at (name of property)!
- (Name) and his/her boyfriend/girlfriend were brilliant guests! A friendly and polite couple who knows how to take great care of other people’s property. I would most certainly host them again and similarly would recommend them to other hosts.
How to write a negative guest review on Vrbo
For every guest that you’ll have a gleaming review to share, you’ll have to be prepared for the negative ones too. Having solid vacation rental house rules will help to ensure that your guests respect your home, but even so, nothing is guaranteed. Not every stay is going to be the best and it’s important that you share your honest opinion. With that in mind, honesty still needs to come with politeness.
We’re going to give you five examples of Vrbo negative guest reviews to build from. Ideally, you should customize this to directly mention the problem or issue. If you’re leaving a negative guest review on Vrbo, you need to be specific about why, so use these examples as an outline, but be sure to cater it as you see fit.
- I wouldn’t recommend hosting this guest. The guest broke the locks of the off-limit storage area of the house, which was explicitly stated in the welcome book that the storage room was not for guest use.
- Our check-out time is at 11 AM, but guests decided to stay until 3 PM. The house was very unorganized when they did finally check out, causing us to have to push back our next reservation. I wouldn’t recommend these guests as it might affect your other reservations, as it did ours.
- Guests disrespected our house rules by throwing a house party and having five additional visitors stay in the rental. When we issued an additional cleaning fee for the mess, the guest left a one-star review. Do not host this guest.
- I will not be hosting this guest in the future. After banging on all the neighbors’ doors at midnight, we received a fine from the homeowner’s association.
- I regret having to leave a negative review, but I do not recommend hosting this guest at all. (Guest name) was polite in the beginning but did not comply with any of our house rules, such as house parties, locking the door when leaving, and our no pets policy.
As you’ll note from these Vrbo review samples, it’s vital that you’re firm and to the point. This is not the time for a personal attack, nor should it come across as ill-willed as that will damage your reputation as a host. Say exactly why you wouldn’t recommend this guest in a clear and concise manner.